General provisions and conditions
1. Details of the service provider
• Title: Tamno and Sveto LTD.
• Address: 8000 Burgas, Vasil Levski 54.
• Commissioner Name and Position: Oksana Dugelnaya, Managing Director
• Company Bulstat: 204258345
2. The purpose of the General Terms and Website QJOB.BG
These general provisions and conditions (hereinafter: OU) are provided with Tamno and Sveto LTD. (Hereinafter: service provider). Contains the rights and obligations of users (hereinafter: a user) using electronic commerce services, in accordance with Article 181A of Bulgarian Legislation.
The purpose of the website managed by the service provider is to ensure that consumers (hereinafter: clients) using the website can use the services of orders (masters) services that have been registered on the website (hereinafter: specialists; customers and specialists together - Users). Accordingly, the service provider is qualified as an intermediary service provider in accordance with the provisions of the Regulations (EU) of 2019/1150 of the European Parliament and the Council of June 20, 2019 to facilitate justice and transparency for users of online services and intermediaries).
These OU apply to all contracts concluded by the service provider with users and between users (hereinafter: parties) through the QJOB.BG website, regardless of whether it is from Bulgaria or from the border with the service provider or its partner.
All users have the right to use all website services, if it is legitimate and successfully registered on the website, and also recognize that the provisions of this OU are mandatory for it.
The service provider is obliged to provide continuous unmistakable website work. In the case of maintenance or unexpected error, the service provider must immediately inform users about the fact of maintenance / error through the site interface.
3.1. In the "Registration" menu item on the main page you can register by filling out the registration form. The user must fill out the user data (for details, see Data Management Information). By registering on the website, the user states that he / she read and accepted all the provisions and conditions of this OU (published on the Web site) and data management information published on the website.
3.2. The service provider is not responsible for any consequences (errors, losses, and delivery delays), which can be associated with incorrect or inaccurate data provided by the user. In all cases, if a specialist is a company or an individual entrepreneur, the service provider has the right to check, the veracity of the user data, using the verification programs (OPTEN, BISNODE). According to the results of the inspection, the service provider has the right to change the terms of service or refuse registration. The service provider is not responsible for any losses resulting from the fact that the user has forgotten his password or his password to the profile has become available for reasons independent of the service provider. The service provider is not responsible for any damage or error resulting from changing the registered user by the user.
3.3. The user has the right to cancel its registration at any time without explaining the reasons in the legal notice sent by the service provider by email. After receiving a letter with a request to cancel, the service provider is obliged to ensure the cancellation of registration immediately, but no later than for 72 hours. In case of doubt, the service provider has the right to check by sending a message to the email address specified when registering or other of the official register of this user, which the person requested cancellation really has the right to submit a user. User data will be removed from the system immediately after confirmation, provided that the user has not previously placed an order or did not perform any transactions. After deleting, the user's data is no longer possible, this user can re-register. If the user has previously performed the task, its data will not be removed from the system, and will be deactivated. In this case, the service provider retains data and documents related to previously sent tasks.
3.4. The user is fully responsible for the confidentiality of user access data (especially password). If the user learns that the password specified during registration could be available to an unauthorized third party, it / she is obliged to immediately change their password and at the same time notify the service provider.
3.5. The user undertakes to update the personal data provided during registration, as needed - based on the individual notification by e-mail - to ensure their timeliness, completeness and accuracy. Any additional costs associated with changing data not transferred to the service provider carries the user.
I am user, you can also use the website as a specialist and client. Free registration. The user can then replenish the balance associated with its account. The balance can be used by the user to select and pay tariffs to pay for the commission for the publication of tasks and trading.
3.7. During registration, the user has the ability to create a personal account (account) on the website (wallet), which it can use when using paid services provided by the service provider. The user can track the state of his personal account on the site at any time.
The service provider is not responsible for any changes made to the user's personal account by third parties. Transferring money from the user's account by third parties is impossible. In the case of improper performance of the OU, the User is obliged to notify the service provider within 3 days from the date of the event and in writing to inform it about the fact of the inappropriate performance of the OU and require compensation. Return payment is possible only when the paid task is canceled. If the cancellation of payment is impossible for reasons that do not depend on the service provider, its return is possible only on the basis of an individual assessment with a separate written rationale. The annual amount will be written off by the user account in accordance with the terms of the bank in which the user's account is.
It is impossible to transfer money from the personal account of one user to another user account.
3.8. Options for replenishing the balance of the personal account (account) of the user:
Credit card, through the EPAY.BG system
EPAY.BG Disclaimer: I confirm that the following personal data is stored in the data manager Tamno and the Light ODO. (Address: 8000 Burgas, Vasil Levski 54.) The QJOB.BG user database will be transferred to ePay.bg., as a data handler. Data transmitted by the data controller: username, email address.
3.9. Please note that it is impossible to return or translate the funds made by you to your personal account on the website. You confirm this condition, taking these general provisions and conditions, and consider it mandatory for you. Therefore, we recommend that you make so much money to your personal account as you really need at the moment.
4. Special conditions for the client
4.1. The customer has the right to create a task on the site, on the execution of which experts can make offers.
4.2. The customer can make a request for the use of this service as a tender ad using the task function that can be created in its user profile. The client may publish a task to a way available to any specialist, or send it a specific specialist for the purpose of requesting price proposal (recommendations). The contract concluded in this way between a specialist and client on mutual agreement on the application of the client and the details of the service is considered a written contract in Bulgarian.
4.3. The customer has the ability to correct any data entry error on the site at any time, even after creating a task, or cancel the task by clicking the "Cancel" button
4.4. The customer is obliged to provide an assessment of the quality of the service provided by a specialist in the appropriate site interface.
4.5. The appearance of the task (invitation to participate in trading) sent by the Customer through the service provider's web site interface must be immediately confirmed by the Customer by automatically confirmation by e-mail, by simultaneously informing a specialist or specialists selected by the Customer, and publish tasks and relevant data for Perform the task. This email confirmation informs the Customer that the task was published on the site.
4.6. The task publication creates an individual obligation to pay remuneration for the customer. This is the obligation of the Customer, includes the adoption of all measures and compliance with the formalities required by the Contract or Civil Code and the need for payment in accordance with the OU if otherwise not agreed by the parties or otherwise not provided for by these OU. The client must make a payment before the service provider enables the Client to publish an invitation to participate in the tender for the task on the Website in accordance with these OU. Before publishing a task, the client may indicate that the service provider fee (I.) is paid to them by himself, (II.) It is paid by a specialist (III.) It is paid together with a specialist in a 50/50 proportion. If you do not find a suitable specialist for the published task, the service provider fee will be returned to the customer. The customer has the right to use a service provider service subscription, instead of a request for price request, on the basis of a subscription, the customer may publish an unlimited number of tasks on sahide for the period specified in the subscription.
4.7. The client can pay a commission or a subscription from a balance belonging to its profile (paragraph 3.6 OU), using EPAY.BG or using another payment system.
4.8. The service provider automatically processes the order and - in the case of a special request - sends an account by e-mail to the email address specified by the client, and then if the parties did not agree on other or real OS do not contain a different position - after crediting the amount, it allows the client to make an offer or use a subscription.
4.9. The service provider reserves the right to change the fee for services to be paid by customers, provided that the change enters into force simultaneously with the appearance of the service on the site. The amendment does not affect the payment for already used services. If, despite all the efforts of the service provider, the erroneous board is posted on the website interface, for example, for the price of "0" LV., Which is significantly different from the well-known, generally accepted or estimated price of the service, possibly due to system error, service provider is not It is obliged to provide the service at the wrong price, but it can offer a service at the right price.
5. Special conditions for specialists
5.1. If a specialist is acting on behalf of a legal entity or as an individual entrepreneur during the conclusion of a transaction, taking real OU, he declares that he concludes a contract for the purposes related to his profession, private occupation or business. Any user who undertakes to perform tasks published by the Customer, is considered a specialist.
5.2. The specialist has the right to use the website after registration in accordance with Chapter 3 of these OU. If a specialist loads an identity document, or an id card into a special web site interface, and the service provider checks them, it will / she will qualify as a "proven specialist". Loading a document certifying the identity, or the ID card is not mandatory, but otherwise the specialist will not be considered a "proven specialist". The service provider takes measures to remove documents from the system immediately after checking the documents.
5.3. Specialist can register for free and display your profile on the site. A specialist is obliged to pay an individual commission in the event of a bidding for assignments published by customers, unless otherwise specified by customers. This obligation of a specialist includes the adoption of all measures and compliance with the formalities required by the contract or any legislation, in particular the Civil Code, to make a payment in accordance with OU. Unless otherwise agreed by the parties or otherwise provided by these OU, the specialist should pay before the service provider is allowed to prepare a proposal to fulfill the task in accordance with these OU. If the proposal of a specialist is not accepted by the customer, the service provider fee paid by the specialist will be returned by a specialist. The specialist has the right to use a subscription instead of paying an individual commission as a remuneration for making a proposal, on the basis of which it can make a proposal for the implementation of an unlimited number of tasks for the period specified in the subscription. .
5.4. A specialist can pay a commission or a subscription from a balance belonging to him to the profile (paragraph 3.6 of OU), using EPAY.BG or using another payment system.
5.5. The service provider automatically processes the order and - in the case of a special request - send an account by e-mail to the email address specified by the specialist, and then, if the parties did not agree on other or real OS, do not contain a different position - after enrollment, it allows a specialist to make an offer or use a subscription.
5.6. The specialist may require that - in case of replenishing the balance of his / her profile, the service provider set him / her an invoice in electronic form through the payment system ePay.bg. If the invoice is sent in electronic form, the service provider is notified by e-mail. The specialist is obliged to print an electronic account without an electronic signature and write it down in his reports as a paper account.
5.7. The service provider reserves the right to change the fees for services payable by specialists, provided that the change enters into force simultaneously with the appearance of the service on the site. The amendment does not affect the payment for already used services. If, despite all the efforts of the service provider, the erroneous board is posted on the website interface, for example, for the price of "0" LV., Which is significantly different from the well-known, generally accepted or estimated price of the service, possibly due to system error, service provider is not It is obliged to provide the service at the wrong price, but it can offer a service at the right price.
5.8. By providing any of its services, a specialist is obliged to refrain from any behavior that could enter customers. Specialist carries exclusively
BY responsibility for compliance with any obligations imposed by Bulgarian legislation to provide services that a specialist provides. In case of violation of these obligations, the service provider removes all responsibility and may require compensation for any damage to the service provider. Specialist is forbidden to use the website to promote your activities.
6. Special conditions for transactions between the client and the specialist.
6.1. A description of the services provided by experts on the site can be viewed in the profile of this specialist.
6.2. Prices for services presented on the site can be specified in Bulgarian levs (gross), including value added tax.
6.3. The service provider is not responsible for any obligations arising from the legal relationship between the client and the specialist established through the website, including the payment of taxes, the parties are required
6.4. With the help of a transaction without risk, the Commission that the Customer must pay for the work performed by a specialist will be blocked by a financial partner of the service provider in the customer's account. In the case of a task and confirmation by the Customer, the service provider automatically unlocks the fee to be paid by the customer, which will be transferred to the wallet ____ specialist. For tasks created by the function of the floor without risk, the maximum task execution time should not exceed 18 days. If the task cannot be performed in 18 days due to the complexity of the task, the customer is obliged to break it into parts, the cost of which can be installed individually and which can be performed in 18 days. If a specialist does not fulfill the order, the service provider automatically returns the Commission to the Client. If the Customer specifies the service provider that the specialist did not fulfill the work ordered, and the specialist does not send an answer about this through the appropriate website interface, service provider - after several requests from the Customer - returns the amount in the client's personal account. If a specialist indicates that he fulfilled work, but the customer does not send an answer about this in the appropriate interface of the site, service provider - after several requests from the customer - translates the amount to the expert's account 3 days after the specialist's request. If neither the customer nor an expert reports about changing the status in the system and does not report a complaint within 18 days from the moment the task is launched, after 18 days the task will be automatically canceled, and the blocked amount will be unlocked and returned to the customer's account. In the event of a dispute between a specialist and the customer, the service provider pays a specialist for the remuneration for the task and informs the parties to the possibility of permission of a court dispute within the framework of the trial. The service provider charges the Commission for the tasks created by the transaction without risk, the size of which is adjusted and added to the price of tasks. The customer is obliged to pay the commission. The Commission's size is 10% of the amount agreed between the customer and a specialist, of which 9% is due to the service provider, and 1% of the transaction to the transaction without risk partner. The amount that can be allocated within the transaction without risk is at least 10 and a maximum of 3,000 lev. These limits may vary depending on the registration method (replenishment, repayment and transaction limits). The function of the transaction without risk does not allow you to change the already blocked amount; In the event of a change in the board that the customer must pay, you can create a new task or cancel the existing one.
6.5. Any disputes that may arise between the customer and a specialist in connection with the fulfillment of the tasks ordered, the service provider is not permitted.
Using the personal messaging service on the website, the customer and specialist recognize that the service provider can familiarize themselves with the content of the correspondence. The parties have the right to resolve their disputes in court or without a trial.
7.1. The service provider removes all responsibility for any violations performed by the user, in particular, for the content that violates copyright published by the user.
7.2. Due to the possible cross-border nature of the provision of services, the specialist agrees to act in accordance with the provisions of the relevant national legislation when using the website. If any activity related to the use of the website is not permitted in accordance with the laws of the Customer's state, the specialist is fully responsible for use.
7.3. If the user notices unwanted content on the site, he / she is obliged to immediately notify the service provider. If the service provider deems the indication of the fair procedure justified during the bona fide procedure, it has the right to immediately delete information or change it.
7.4. The user is prohibited to post on the site content, which:
• violates copyright, the rights to inviolable
Privacy, data protection laws;
• violates the law or declares a crime or violation;
• aggressive, personal, obscene, erotic, discrediting, teasing, discriminatory or hated;
• discrimination or unreasonable discrimination on the basis of nationality, ethnic origin, race, religion or gender identity;
• written intentionally to annoy one or more people;
• Politicizes, intentionally proposes or indicates political addiction;
• uses forbidden words, intentionally bypassed a built-in word filter;
• uses unreasonable expressions directly directed against another user or third party, which may damage it or its honor, dignity or reputation;
• regularly prevents the use of the site with comments that are not related to the work of the site;
• violates cultural communication significantly;
• deliberately misleads other users;
• publishes quotes from a personal letter without the consent of the sender;
• Contains advertising;
• incites against the work or service provider solutions or offers to boycott the use of a service provider;
• may damage or jeopardize the reputation, alleged or real interests and the overall judgment of the service provider;
• Contains a link to the website that violates the above.
The violation of the above conditions may lead to unwanted content and answers posted by the user without notice, written notice, in more serious cases, or to delete the user account in the event of a re-violation of this item. If the service provider requests the user to stop the action, the continuation of the action is considered to be a violation of the OU, even if its prohibition is not included in this section.
8. Intellectual property.
8.1. Website and its graphic, text and structural design are individually original and therefore protected by copyright. The service provider is the owner of copyright to the entire content, displayed on the website: any work protected by copyright or other intellectual creation.
8.2. Copying, saving or printing all or part of the contents of the website on physical or other data carriers is allowed only with the prior written consent of the service provider.
8.3. In addition to the rights directly specified in these OU, registration, use of the website or any position OU does not give the user the right to use any trading names or trademarks on the website.
9. Other provisions.
9.2. In matters not settled by real OU, Bulgarian legislation is used, in particular the Civil Code and the provisions of the Law on Electronic Communications.
Date of entry into force: 05.01.2021
Tamno and Sveto LTD